Due to the COVID-19 crisis, USPS deliveries are taking a bit longer than usual. We are so sorry for all delays and are doing our best to get everything shipped in a timely manner.
If your shipment comes back to our studio for any reason, we can ship out again for an additional shipping fee. To avoid returned shipments, please ensure that your shipping address is correct at checkout or get in touch with us before your order ships. Once the shipment goes out the door, we are not able to adjust shipments or delivery addresses.
Retail orders ship within 5 business days after payment has been received for your order.
Some items are made to order and will ship out within 1 week of our receipt of your order.
Handmade Habitat is not responsible for loss or damage to packages in transit. To file a damage claim, fill out the following forms for USPS and UPS. You may need to retain the package until the claim is approved. A separate order will need to be placed to replace damaged goods. Please get in touch if you have any questions or concerns.
To file a claim with USPS, fill out this form.