Refund and Returns Policy
Wolf Pack Creations — Hanover, Pennsylvania
Effective date: October 21, 2026
We want you to be happy with your purchase. For help, email info@wolfpackcreations.com with your order number and a description of the issue. This policy applies to website, email, custom, and bulk orders unless different terms are agreed in writing before purchase. Nothing in this policy limits rights or remedies provided by applicable law.
Non-personalized stock merchandise
Request a return or exchange of non-personalized merchandise sold from existing stock within 14 calendar days after delivery or pickup. Items must be unused, unwashed, undamaged, and include original packaging where available. After authorization, send the return within 14 calendar days using our instructions.
For a change of mind or an incorrectly selected size or product, the customer pays return shipping. Original shipping charges are not refundable for these voluntary returns. We charge no restocking fee. Exchanges depend on availability; otherwise, we refund the eligible merchandise price and applicable tax.
Custom, personalized, and made-to-order merchandise
Products personalized with names, photos, logos, customer artwork, or other requested changes, and products specifically identified before purchase as made to order, are final sale for change-of-mind returns once production begins. The same applies to custom and bulk orders. We still address defects, shipping damage, incorrect items, and errors made by Wolf Pack Creations.
Check spelling, names, sizes, quantities, artwork, and placement before ordering or approving a proof. When we provide a proof, production begins after approval. If we accurately reproduce customer-supplied information or an approved proof, customer errors do not qualify for a free remake or refund. We can quote a replacement.
Minor differences between screen colors and printed colors, and small variations inherent in printing, may occur. This does not excuse material defects or products materially different from the agreed description.
Damaged, defective, or incorrect items
Inspect your order promptly and contact us preferably within 7 calendar days after delivery or pickup. Include photos of the item and, for shipping damage, the packaging. Retain the item and packaging while we review the issue.
We will arrange an appropriate replacement, repair, or refund, subject to applicable law. If a return is required because of a defect, damage on arrival, or our error, we will provide prepaid return shipping or reimburse an agreed reasonable return cost. Refunds for these issues include applicable tax and shipping charges attributable to the affected item. The requested 7-day reporting period does not remove applicable legal rights for defects discovered later.
Cancellations and changes
Contact us promptly to request a cancellation or change. Orders may be cancelled for a full refund before shipment and, for custom or made-to-order products, before production begins. Once production starts, customer-requested cancellations or changes may not be possible.
For quoted custom and bulk orders, our standard payment schedule is a 50% deposit and the balance before shipment or pickup, unless agreed otherwise in writing. The deposit applies toward the total. Any separate design fee or special cancellation charge must be disclosed and agreed before payment.
If we cannot fulfill an order, we refund payments for the unfulfilled portion. If we cannot ship within the promised timeframe, we offer the legally required delay or cancellation options and refunds. Custom-order restrictions do not override these rights.
Refunds and return instructions
After an authorized return is received and inspected, or a refund is otherwise approved, we will notify you and initiate the refund to the original payment method within 5 business days, or sooner if required by law. Your payment provider may need additional time to post the credit.
Contact us for authorization and the appropriate return address before sending merchandise. Do not return products to the manufacturer. Local pickup returns and exchanges must be arranged with us.
Contact: info@wolfpackcreations.com